<> Shipping & Exchange Policies – My Closet Slays

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Shipping & Exchange Policies


My Closet Slays believes in customer satisfaction, and it is our goal to ensure that you are happy with every purchase.

Our exchange policy has been updated, so we encourage you to read it thoroughly before making a purchase. 

Orders can’t be modified or cancel once payment is receivedIf you are not sure about a particular item please please email us with the image, and we will help you to the best of our ability. Note that it will be your responsibility to make the right decision for yourself.

EXCHANGE POLICY

What is your exchange policy?

Customers may request to exchange an item within 2 days of receipt. Customers are responsible for all shipping costs associated with the exchange (Shipping of returning and new items). 

If the original item is damaged or there are obvious signs of wear and tear, your exchange will be declined.

Items labeled "FINAL SALE", bodysuits, bathing suits, accessories and shoes are NOT exchangeable
 

How do I exchange an item?

Exchanges must be requested within 2 days of receipt of merchandise. Requests MUST be sent to info@myclosetslays.com along with the reason for exchange. Customers are responsible for ALL shipping costs. 

Item(s) must be returned to My Closet Slays within 7 days after receipt. NO EXCEPTIONS. 


When will I receive my new item?

Once the original merchandise has been received, inspected, approved and shipping fees collected, a digital gift card with your credit will be emailed to you.

You will use the card to purchase your new items from the site. The new item must be in stock. You will not be able to exchange it for any item with a Ship Date.

You will have 30 days from the gift card issue date to make your purchase. Please see our shipping policy below for shipping times.   

 

SHIPPING POLICY

When will my order ship?

Please allow 1-3 business days for processing and 3-7 business days to ship. Business days EXCLUDE weekends. Some items may ship sooner. 

Some styles have shipping dates next to the name. These styles are not kept in stock and will ship on the shipping date specified +/- 3 business days.

 

How do I track my order?

You will receive an emailed with shipping confirmation details once your item has shipped. 

What if my package gets lost, stolen or items damaged?

All orders are shipped via UPS or USPS. MCS is not responsible for lost, stolen or damaged packages and will not replace any merchandise. In the event that your package is lost, stolen, or damaged, please contact:

UPS: 1-800-742-5877

USPS: 1-800-275-8777

 

 

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