What is your exchange policy?
Customers may exchange their order for something IN STOCK and either EQUAL or GREATER VALUE. Customers are responsible for all shipping required to do the exchange.
If the original item is damaged or there are obvious signs of wear and tear, we reserve the right to decline your exchange.
How do I exchange an item?
Exchanges must be requested within 48 hours of receipt of merchandise. Requests should be sent to firstname.lastname@example.org along with the reason for exchange. Customers are responsible for ALL shipping costs. The new item must be confirmed in stock BEFORE you ship the original order back.
Item(s) must be returned to My Closet Slays within 7 days after receipt. NO EXCEPTIONS.
When will I receive my new item?
Once the original merchandise has been received, inspected, and approved plus shipping fees collected, the new item will be shipped within 1-3 business days, if in stock, or based on estimated shipping found in the product description.
You will receive a shipping confirmation once your new merchandise has been shipped.
When will my order ship?
All New Arrivals and $20 and Under collections ship within 2-3 business days.
For all other collections, please refer to the product descriptions for estimated shipping times.
How do I track my order?
You will receive an emailed shipping confirmation with tracking information once your item has shipped.