<> Shipping & Exchange Policies – My Closet Slays

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Shipping & Exchange Policies


My Closet Slays believes in customer satisfaction, and it is our goal to ensure that you are happy with every purchase.

Our exchange policy has been updated, so we encourage you to read it thoroughly before making a purchase. 

EXCHANGE POLICY

What is your exchange policy?

Customers may exchange an item within 7 days of receipt. Customers are responsible for all shipping costs associated with the exchange (Shipping of returning and new items). 

If the original item is damaged or there are obvious signs of wear and tear, we reserve the right to decline your exchange.

Items labeled "FINAL SALE", bodysuits, bathing suits, accessories and shoes are NOT exchangeable
 

How do I exchange an item?

Exchanges must be requested within 48 hours of receipt of merchandise. Requests should be sent to info@myclosetslays.com along with the reason for exchange. Customers are responsible for ALL shipping costs. 

Item(s) must be returned to My Closet Slays within 7 days after receipt. NO EXCEPTIONS. 


When will I receive my new item?

Once the original merchandise has been received, inspected, approved and shipping fees collected, a digital gift card with your credit will be emailed to you.

You will use the card to purchase your new items from the site. You will have 30 days from the gift card issue date to make your purchase. Please see our shipping policy below for shipping times.   

 

SHIPPING POLICY

When will my order ship?

Please allow 1-3 business days for processing and 3-7 business days to ship. Business days EXCLUDE weekends. Some items may ship sooner. 

Some styles have shipping dates next to the name. These styles are not kept in stock and will ship on the shipping date specified +/- 2 days.

 

How do I track my order?

You will receive an emailed with shipping confirmation details once your item has shipped. 

 

What if my package gets lost?

All orders are shipped via UPS or USPS. MCS is not responsible for lost or stolen packages and will not replace any lost or stolen merchandise. In the event that your package is lost or stolen, please contact:

UPS: 1-800-742-5877

USPS: 1-800-275-8777

 

 

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