<> Shipping & Exchange Policies – My Closet Slays

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Shipping & Exchange Policies


 

OUR POLICY

NO CANCELLATIONS. NO REFUNDS. STORE CREDIT ONLY. NO EXCEPTIONS!

 

MODIFICATIONS

Orders can’t be modified or cancelled by the customer once payment is receivedIf you are not sure about a particular item we strongly encourage you to email us with the image, and we will help you to the best of our ability. Note that it will be your responsibility to make the right decision for yourself.

EXCHANGE POLICY

What is your exchange policy?

Customers may request to exchange an item within 2 days of receipt. Customers are responsible for all return/exchange shipping costs associated with the exchange unless the item was filled in error or defective. 

Customers are allowed one exchange per original order. In other words, the exchanged item is a FINAL SALE.

If the original item is damaged or there are obvious signs of wear and tear, your exchange will be denied and the item will be shipped back to you at your expense.

Sale items, Last Chance, $20 or below, Everything’s $30, bodysuits, bathing suits, accessories, white apparel, and shoes are NOT exchangeable


 

How do I exchange an item?

Exchanges must be requested within 2 days of receipt of merchandise. Requests MUST be sent to info@myclosetslays.com along with the reason for exchange. You are allowed one exchange per order. Once your exchanged items have been shipped, they will be considered FINAL SALE. 

Item(s) must be returned to My Closet Slays within 7 days after receipt. NO EXCEPTIONS. If the item is not neatly packaged how it was received, we will not honor the exchange. 

 


When will I receive my new item?

Once the original merchandise has been received, inspected and approved, a digital gift card with your credit will be emailed to you within 5-7 business days.

Before making a purchase with the card, you must pay the flat rate fee of $10. You can purchase this shipping from the "SHIPPING COLLECTION" on the site.

Once that is paid, use the gift card to make your purchase and select “Free - For Gift Card use ONLY” shipping option to avoid the shipping fee. If the gift card is used to pay for shipping, your order will be cancelled and the gift card will not be replaced. 

 

GIFT CARD POLICY

The Gift Card may be used to purchase items that are in stock. If the gift card is used to to purchase items with a Ship By date, you order will not be fulfilled and your gift card will not be replaced. 

You have 30 days from the gift card issue date to make your purchase. If you order is not placed within 30 days, your card will expire and will not be replaced. Please see our shipping policy below for shipping times.   

 

SHIPPING POLICY

When will my order ship?

Please allow up to 3-6 business days for order processing and 5-9 business days to ship. Business days EXCLUDE weekends. 

Styles with "SHIP BY" dates are not kept in stock and are estimated to ship on the shipping date provided. Please note that these items are specialty orders, and should be given a 5-6 business day grace period from the last date.

How do I track my order?

You will receive an emailed with shipping confirmation details once your item has shipped. Due to the high volume of orders we receive, if you contact us before the processing, shipping, or SHIP BY date, we won't be able to respond, so please make sure we are outside of those timeframes before contacting us. 

What if my package gets lost, stolen or items damaged?

All orders are shipped via UPS or USPS. MCS is not responsible for lost, stolen or damaged packages and will not replace any merchandise. In the event that your package is lost, stolen, or damaged, please contact:

UPS: 1-800-742-5877

USPS: 1-800-275-8777

 

 

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