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Customer Care


My Closet Slays believes in customer satisfaction, and it is our goal to ensure that you are happy with every purchase. If you receive an item that does not fit, we will gladly offer you the option to exchange your item for something else. However, if the item is damaged or there are obvious signs of wear, we reserve the right to decline your credit. 

FAQs

What is your return policy?

We do not offer refunds for items purchased, however you may exchange your order for something of EQUAL or GREATER VALUE. We are no longer able to track store credits, so the new item must be equal to or more than the original purchase price. No exchanges accepted after 7 days. 

 

How do I exchange an item?

Exchanges may be requested within 48 hours of receipt of merchandise. Requests should be sent to myclosetslays@gmail.com along with the reason for exchange. Customers are responsible for shipping costs. The new item must be selected and confirmed in stock BEFORE you ship the old item back. Item(s) must be returned to My Closet Slays within 7 days after receipt. NO EXCEPTIONS. 

When will I receive my new item?

Once the returned merchandise has been received, inspected and approved, your new item will be shipped once shipping fee is received. You will receive a shipping confirmation once your new merchandise has been shipped.  

How do I track my order?

You will receive an emailed shipping confirmation with tracking information once your item has shipped. 

 

When will I get my order?

Once an order is place, please allow 4-7 days for shipping and processing. 

For items purchased from The Luxe Shop, Luxe Shoes & Accessories, and Luxe Summer pages please allow approx. 30 business days for items to ship to you due to COVID-19. These are specialty items and are NOT kept in stock.

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