NO CANCELLATIONS. NO REFUNDS. STORE CREDIT ONLY. NO EXCEPTIONS!
No changes will be made once an order has been placed.
Due to the pace of our business, we are unable to make changes to orders once they have been placed.
Customers are responsible for RETURN shipping unless the order was filled in error or defective.
Items purchased from My Closet Slays Boutique are eligible for store credit within 7 days delivery receipt.
RETURN ITEMS MUST be POST MARKED no later than 7 days from date of delivery to be eligible for credit.
All items must be received back in its original form. Items must be returned in new and unworn condition, with all original packaging, and all tags attached. Items cannot be worn, altered, damaged, stained, have pet hairs, or noticeable smells including deodorant and perfume.
All items returned that do not follow these conditions will be returned to customer at the completion of a reshipment fee.
Once this fee is completed, the denied returned item will be shipped back to customer.
Collections marked FINAL SALE, bathing suits, accessories, white apparel, and shoes are NOT exchangeable.
How do I return an item?
Exchanges must be requested within 2 days of receipt of merchandise. Requests MUST be sent to firstname.lastname@example.org along with the reason for exchange. You are allowed one exchange per order. Once your new item has been shipped, it will be considered FINAL SALE.
Item(s) must be returned to My Closet Slays within 7 days after receipt. NO EXCEPTIONS. If the item is not neatly packaged how it was received, we will not honor the exchange.
We will send you an email when your return package is delivered back to us. Please note, returns do take us 3-10 business days to process upon reaching our facility. Once your return is processed and your credit is issued, you will receive a confirmation email.
Items sent for return that are NOT eligible for store credit will be shipped back to customer once a reshipment fee has been completed.
When will I receive my new item?
Once the original merchandise has been processed, a digital gift card with your credit will be emailed to you within 5-7 business days.
Before making a purchase with the card, you must pay the flat rate fee of $10. You can purchase this shipping from the "SHIPPING COLLECTION" on the site.
Once that is paid, send us an email so we can waive the shipping fee before you make your purchase using the gift card.
GIFT CARD POLICY
The Gift Card may be used to purchase items that are IN STOCK. If an item has a SHIP BY date, it is NOT IN STOCK and should not be purchased with the gift card. If the gift card is used to to purchase items with a Ship By date, you order will not be fulfilled and your gift card will not be replaced.
You have 30 days from the gift card issue date to make your new purchase. If you order is not placed within 30 days, your card will expire and will not be replaced. Please see our shipping policy below for shipping times.
When will my order ship?
Please allow up to 3-6 business days for order processing and 5-9 business days to ship. Business days EXCLUDE weekends.
Styles with "SHIP BY" dates are not kept in stock and are estimated to ship on the shipping date provided. Please note that these items are specialty orders, and should be given a 5-6 business day grace period from the shipping date provided.
If an item is not able to be fulfilled in the timeframe specified. You can either continue to wait for the item to arrive, or replace the item with something else that is in stock. There are absolutely NO REFUNDS.
How do I track my order?
You will receive an emailed with shipping confirmation details once your item has shipped. Due to the high volume of orders we receive, if you contact us before the processing, shipping, or SHIP BY date, we won't be able to respond, so please make sure we are outside of those timeframes before contacting us.
LOST, STOLEN & DAMAGED PACKAGES
All orders are shipped via UPS or USPS. MCS is not responsible for lost, stolen or damaged packages and will not replace any merchandise. In the event that your package is lost, stolen, or damaged, please contact: