What is your return policy?
We do not offer refunds for items purchased, however you may exchange your order for something of EQUAL or GREATER VALUE. We are no longer able to track store credits, so the new item must be equal to or more than the original purchase price. No exchanges accepted after 7 days.
How do I exchange an item?
Exchanges may be requested within 48 hours of receipt of merchandise. Requests should be sent to firstname.lastname@example.org along with the reason for exchange. Customers are responsible for shipping costs. The new item must be selected and confirmed in stock BEFORE you ship the old item back. Item(s) must be returned to My Closet Slays within 7 days after receipt. NO EXCEPTIONS.
When will I receive my new item?
Once the returned merchandise has been received, inspected and approved, your new item will be shipped once shipping fee is received. You will receive a shipping confirmation once your new merchandise has been shipped.
How do I track my order?
You will receive an emailed shipping confirmation with tracking information once your item has shipped.
When will I get my order?
Once an order is place, please allow 2-3 days for processing. Shipping will depend on what you select, but standard shipping generally takes 5-7 business days.
For items purchased from The Luxe Shop and Luxe Shoes & Accessories, please allow 15-21 days for items to ship to you. These are specialty items and are NOT kept in stock. You do have the option to pay extra for faster shipment.